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My mail app cannot connect

Updated: 2026-11-01

  1. The device code. Mail apps need a device code. Your normal InfoPeak password is refused on purpose. Paste it exactly as shown, without spaces before or after.
  2. What the device code may do. To send mail, the device code needs Read, change and send for mail. With Read only, the app can receive but not send.
  3. The username. Use your full email address, for example name@infopeak.me, on both the incoming and outgoing server.
  4. The servers. Incoming imap.infopeak.io on port 993, outgoing smtp.infopeak.io on port 465 or 587.
  5. Deleted device code. If the device code has been deleted under Settings, create a new one.

Still stuck? Write to support@infopeak.io with the name of the app and the error message.

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