On Business Standard and Business Premium, an administrator can help a colleague back into their account without the data being lost.
- On the admin page, find the colleague, click Help back into account and then Create code.
- Give them the code in person or by phone, not by email to the account that is locked. It is only shown once, works for 72 hours and can be used one time.
- They enter the code at accounts.infopeak.io/recover and choose a new password.
The colleague's mail, files and documents are kept. They get an email about it, and it is recorded in the activity log.
- Account recovery is turned on under Account recovery on the admin page. A colleague can be helped once they have signed in after it was turned on.
- Only the owner can help an administrator back in, and nobody can recover the owner. The owner should keep a recovery key.
- This is not available on Family, because adult family members are not employees.